Motorola Solutions

UX Design Co-op

Designed, prototyped, and redesigned a cloud-based enterprise-level provisioning platform

TIME PERIOD

9 months (September 2022 - May 2023)

RESPONSIBILITIES

Research, Ideation, User Flows, Component Ideation, Responsive Design, Dashboard Redesign, Rapid Prototyping, General Audit

TEAM

2 UX Designers, 2 Engineers, 1 Information Architect, 1 Product Manager

OVERVIEW

About RadioCentral Programming

  • RadioCentral is a cloud-based programming platform for radio management.

  • With RadioCentral, users need to spend far less time and resources in provisioning and updating their radio fleets, as they can quickly manage and update their radios from any location

  • The primary users of RadioCentral consists of Radio System Administrators for Public Safety Communications

What I did

  • My primary role at Motorola Solutions was to help in the redesign of certain features and components of RadioCentral Programming. This includes…

    • prototyping new updates to the system that would make editing within RadioCentral far more optimized (reducing a 40+ minute long process to down to 2 minutes, an 80% decrease in time spent),

    • redesigning the dashboard and implementing responsive design principles,

    • designing various other features for next release,

    • conducting a general audit of the platform,

    • …and more

WHAT I LEARNED

Navigating difficulties in coworker collaboration

  • Problem

    • Because the team members for this project were located across the globe, all in different timezones and all with limited availability, there were significant challenges in scheduling meetings where everyone could join

    • As a result, it was hard to get everyone on the same page when it came to project requirements, as members who weren’t present in one meeting would come to the next with ideas on decisions we already made

  • Solution

    • Revise Meeting Participants - We narrowed down the number of required participants in each meeting so as to increase our odds of getting everyone present when we meet up

    • Voting + Commenting on Decisions via groupchat - This way we wouldn’t have to wait for everyone to be present in order to discuss and make decisions

    • Collect Final Decisions Into a Single Document - On this document, I would list the decisions we made as well as when these decisions were made

Experience handing off a project

  • Here, I acquired the ability of designing a Universal Basic System (UBS) handoff, which is essentially a file on Figma with all the flows laid out in a linear fashion with documentation on what each screen is for underneath each frame.

  • I would also include all the components to be used in these flows

  • With this UBS format, it’s easier for the engineers to put together the design with minimal miscommunication and confusion

Experience working on a project with high technical complexity

  • RadioCentral is a product that is incredibly complicated and has a lot of moving parts. I’m glad for this opportunity because it allowed me to flex my UX muscles in a way that a personal project likely would not have

  • Being put in this environment and having to rapidly acquaint myself with the platform helped me with my future work at Zebra Technologies and my award-winning thesis project for my Masters degree at MICA

Let’s make great things together.

See something that catches your eye? Want to discuss a project you have in mind?

Feel free to get in touch with me at ellynnaruan96@gmail.com